What changes when leadership not only functions individually, but is thought of as a system?
EV Charging / Customer Service
Initial situation: An internationally growing company in the field of electromobility was reaching structural limits in customer service: The management teams worked in silos, decisions were delayed or duplicated, and employees often felt disoriented in their roles. There was a lack of clarity, responsibilities and a common understanding of leadership. The result: internal tensions, inefficient processes and growing frustration at all levels.
My contribution: development of a governance model, clarification of roles, new decision-making formats and a shared understanding of leadership.
Result: A clearer management structure, more reliability in cooperation and growing trust in the company's own system.
