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Lush Green Foliage

Business cases

​A Glimpse into My Work

Concrete insights from my work with founders and leadership teams in tech, mobility, and digital platforms.​

 

Each case highlights a specific situation and what changed as a result. Names and details have been anonymized or shared with consent.

Structure for leadership
A governance model in customer service

What changes when leadership not only functions individually, but is thought of as a system?

EV Charging / Customer Service

Context: A growing company in the EV sector. 230 employees. 3 locations across 3 countries. The COO and a seven-person management team faced a classic growth problem: decisions were made twice or not at all. Information didn't reach where it was needed. Employees didn't know who was responsible for what. The organisation had outgrown informal coordination.

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My contribution: Over 6 months, we built a governance model that clearly defined roles, decision authority and communication channels. New cross-location formats improved information flow across the 3 countries. Onboarding and training were aligned across sites rather than run three times in parallel.

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Result: Information sharing between locations and countries improved measurably. Synergies in employee development were put to use. A management team of 7 people that had been working alongside each other started leading together.

An initial conversation?

All my engagements share a common starting point: an organization that has reached the limits of its own complexity.

Too many parallel decision-making paths, too little clarity regarding roles and responsibilities, or a period of growth that has overwhelmed existing structures.

I always begin with a diagnosis before taking any action.

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Meet me

Would you like to find out more about the different accompaniments? Arrange an initial consultation.

Marco Mansfeld

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